政务服务“基本问题”论析

Analysis of“Basic Issues”in Government Services

“政务服务”是一次从职能意义上的管理型政府向实质意义上的服务型政府的回归,彰显了在内外部环境复杂深刻变化背景下政府“积极求变”和“敏捷应变”的治理逻辑。改革推进至今,“政务服务”已成为当代中国政府治理研究中竞相关注的重点议题。但综合来看,由于“本体论”研究视角的缺乏,关于“政务服务”的概念意涵、事项范畴、供需模式、改革前瞻等“基本问题”至今依然存在认知模糊的现象,这不仅影响了政务服务改革实践,也不利于形成适合中国政务服务改革情境的话语体系。在深化政府职能转变进程中,“底层架构”研究尤为重要,厘清政务服务“基本问题”自然成为理论研究中必不可少的基本任务。立足建设人民满意的服务型政府,需要在价值问题、理论问题和应用问题相统一的行为范式下统筹谋划政务服务治理空间,构建适应性政务服务理论话语体系。

“Government service”is a return from a managerial government in the functional sense to a service-oriented government in the substantive sense,which highlights the governance logic of the government's“active change”and“agile response”in the context of complex and profound changes in the internal and external environment.Since the starting of the reform,“government service”has become a key topic in the study of contemporary Chinese government service.However,on the whole,due to the lack of“ontological”research perspective,there are still vague cognitions on the“basic issues”such as the conceptual meaning,the scope of matters,the supply and demand model,and the reform prospect of“government service”,which not only affects the practice of government service reform,but also causes obstacles for the formation of a discourse system suitable for the context of China's government service reform.In the process of deepening the transformation of government functions,the study of“underlying structure”is particularly important,and clarifying the“basic issues”of government service has naturally become an indispensable basic task in theoretical research.Based on the building of a service-oriented government to satisfy the people,it is necessary to plan the government service governance space under the behavioral paradigm of unifying value issues,theoretical issues and application issues,and to build an adaptive theory discourse system for government service.