信誉与礼节:青年志愿服务的同情理论逻辑与治理路径

Credit and Etiquette:The Logic of Sympathy Theory and Governance Path in Youth Volunteer Service

青年志愿者从事着多元、复杂、冲突的情感工作,同情水平是克服工作倦怠、保持志愿服务热情的重要因素。文章运用同情理论分析青年志愿者与服务对象在情感维度上陷入的困境,探索两者内隐的规则和逻辑。同情是志愿服务的基础情感,志愿服务是有“组织”的同情行为,也是“同情信誉”的实践,志愿服务遵循同情“忠实、有限、开放、互惠”的基本礼节。青年志愿服务的情感治理可以在微观层面唤醒志愿者的同情之心,消解志愿者的负面情绪;在中观层面储存志愿者的正向经历,优化志愿队伍的结构;在宏观层面制定志愿服务的“礼节”清单,加强社会互惠激励,给予青年志愿者足够的情感支持。

Young volunteers are engaged in diverse,complex,and conflicting emotional work,and sympathy is an important factor for them to overcome job burnout and maintain enthusiasm for volunteer service.This paper,employing Candace Clark's sympathy theory,analyzes the plight of emotional dimension between volunteers and service objects,and explores their inner rules and logic.Sympathy is the basic emotion of voluntary service,which is an organized action of sympathy and a practice of sympathy credibility.Voluntary service follows the basic etiquette of“loyalty,limitation,openness,and reciprocity”,At the micro level,emotional governance of youth volunteer service can awaken volunteers'sympathy and dispel their negative emotions;at the middle level,it can sustain the positive experiences of volunteers and optimize the structure of volunteer teams,while at the macro level,it could shape a list of“etiquette”of volunteer service,strengthen social reciprocal incentives,and render young volunteers enough emotional support.