基于结构方程模型(SEM)的翻转课堂学习满意度影响因素探究

An SEM-based Study of the Influencing Factors on Student Learning Satisfaction in the Flipped Classroom

为探究中国大学生翻转课堂学习满意度的影响因素,基于美国客户满意度模型(ACSI),从学生个人特质和知识互动视角出发,构建以感知质量、感知价值为自变量,知识共享和自我效能感为中介变量,翻转课堂学习满意度为因变量的结构方程模型(SEM)。结果发现:感知质量、感知价值、知识共享和自我效能感是影响翻转课堂学习满意度的直接因素;知识共享在感知质量和感知价值与学习满意度之间起中介作用;自我效能感在感知质量和感知价值与学习满意度之间的中介作用显著。针对大学生翻转课堂学习满意度的因素影响,建议完善在线学习平台、发挥教师引导作用、促进线上线下良性互动、提升学生自我学习效能,以此提高大学生翻转课堂的学习满意度。

To explore the factors influencing the satisfaction of Chinese undergraduates in flipped classroom learning,this study constructs a Structural Equation Model(SEM)based on the American Customer Satisfaction Index(ACSI)model with perceived quality and perceived value as independent variables,knowledge sharing and self-efficacy as mediating variables,and flipped classroom learning satisfaction as dependent variables.The results reveal that perceived quality,perceived value,knowledge sharing and self-efficacy are direct factors affecting flipped classroom learning satisfaction.Knowledge sharing mediates the relationship between perceived quality,perceived value and learning satisfaction;similarly,self-efficacy plays a significant mediating role between perceived quality,perceived value and learning satisfaction.To address the factors affecting undergraduates satisfaction with flipped classroom learning,strategies are proposed to improve online learning platforms,leverage the guiding role of teachers,foster positive interactions between online and offline environments,and enhance undergraduate students learning self-efficacy,thus strengthening their satisfaction with flipped classroom experiences.