美国公共图书馆数字引导员服务实践及启示

Practice and Inspirations of Digital Navigator Service in American Public Libraries

数字引导员服务是推进社区数字包容工作最有效且直接的途径,近年来在美国被大量公共图书馆采纳与应用。文章运用网络调研和内容分析方法,在厘清美国数字引导员源起和内涵的基础上,探析美国公共图书馆数字引导员服务现状及其实践特点,并遵循“全民数字素养与技能提升行动”和“智慧社区建设”原则,建议我国公共图书馆可在设区的市内联合利益相关主体通过促成地方多元主体协同、发展数字包容计划基金和完善数字引导员的培训等5项措施并举,打造数字引导员服务生态系统,推进区域社区数字包容工作。

Digital navigator service is the most effective and direct way to promote community digital inclusion.In recent years,it has been adopted and applied by a large number of public libraries in America.This article uses online research and content analysis to clarify the origin and connotation of digital guides in the United States,and analyzes the current status and practical characteristics of digital guide services in American public libraries.Following the"National Digital Literacy and Skills Improvement Action"and"Smart Community Construction",it is proposed that public libraries in China can collaborate with stakeholders in cities with districts to create a digital guide service ecosystem and promote digital inclusion in regional communities through five measures simultaneously,including promoting local multi-agent collaboration,developing digital inclusion program funds,and improving the training of digital guides.