医务社会工作助力儿科医院改善医疗服务的实践与思考

Practice and reflection on medical social work′s contribution to improving medical services in pediatric hospitals

由于儿童群体的特殊性,儿童领域的医务社会工作正在成为医务社会工作发展的重点之一。首都医科大学附属北京儿童医院构建了"医务社会工作者协同医护团队"的服务模式,医务社会工作者辅助医护人员从心理及社会层面为患儿及其家庭提供援助,并赋能医护人员职业发展;同时,助力"儿童友好"医疗建设,构建患者及家庭社会支持网络,改善医疗服务。并进一步探讨了儿科医务社会工作的适切性和未来展望,以期为其发展提供借鉴。

Medical social work,as a bridge between social welfare policies and healthcare services,is an important force in meeting the diverse and multi-level needs of the people in medical and health care.Due to the particularity of the pediatric population,pediatric medical social work is becoming one of the key areas in the development of medical social work.Beijing Children′s Hospital,Capital Medical University has established a service mode of"collaborative medical and social worker team".The medical social workers acted as supporters to assist healthcare professionals to meet the psychological and social service needs of patients and their families as much as possible,and empowered medical staff′s career development as supporters.At the same time,the medical social workers assisted in the construction of a"child friendly"medical environment,and built a social support network for patients and families.The appropriateness and future prospects of pediatric medical social work were explored,in order to provide reference for its development.