工业互联网场景下运营管理研究综述

Operational Management in the Context of Industrial Internet of Things:A Review

工业互联网作为新一代信息技术与工业制造深度融合的全新工业生态,对提高企业运营效率、推动制造业高质量发展具有重要意义。综合分析了工业互联网场景下运营管理相关文献,发现:1)工业互联网平台的研究大多数是通过定性方法分析其在不同行业的应用场景及平台生态,而通过定量方法探究工业互联网平台的深层次运营及协调机制是今后需重点关注的问题;2)通过数字化、网络化和智能化来提高产品质量、降低成本、优化业务流程等,实现价值创造,而工业互联网下制造企业、顾客等多主体的价值共创机理和模式是重要的研究问题;3)现有研究聚焦工业互联网技术和模型算法对生产运营中单一活动进行优化,而工业互联网环境下“研-制-维”一体化协同流程的构建方法以及多级闭环决策体系与智能决策方法需要深入探究;4)现有研究已明确工业互联网下供应链可以通过互联互通、可视性、实时性及可追溯性提升运营绩效,并探讨了技术采纳对其策略选择及协调机制的影响,未来可以将关注点转向下游客户端。

The Industrial Internet of Things(ⅡoT),as a new industrial ecosystem integrating advanced information technologies with manufacturing,holds significant importance for enhancing operational efficiency and promoting highquality development in the manufacturing sector.A comprehensive analysis of literature related to operational management in the ⅡoT context reveals several key findings.1)Research on ⅡoT platforms often employs qualitative methods to analyze their application scenarios and ecosystems across various industries.However,it is essential to focus on quantitative methods to explore operational and coordination mechanisms in depth.2)Existing studies on value creation suggest enhancing product quality,reducing costs,and optimizing business processes through digitalization,networking,and intelligence.Thereby,it highlights the importance of understanding value co-creation mechanisms and patterns among multiple stakeholders,including manufacturing enterprises and customers.3)Current research primarily concentrates on optimizing individual activities in production operations using ⅡoT technologies,mathematical models and algorithms.Nevertheless,there exists a critical need to investigate methods for constructing integrated collaborative processes with the cycle of“research,manufacturing and maintenance”within the ⅡoT environment,along with exploring multi-level closedloop decision-making systems and intelligent decision-making methods.4)It is demonstrated that supply chain management in ⅡoT can improve operational performance through interconnection,visibility,real-time capabilities,and traceability,while the impact of technology adoption on strategy selection and coordination mechanisms is also explored.Future attention may shift towards downstream clients in supply chain management.