PDCA循环管理模式对消毒供应中心器械管理质量及满意度的影响

The Influence of PDCA Circular Management Mode on the Quality and Satisfaction of Device Management in Disinfection Supply Centers

目的:研究PDCA循环管理模式对消毒供应中心器械管理质量及满意度的影响。方法:选取2022年8月~2022年12月本院消毒供应中心的400件器械作为对照组,选取2023年1月~2023年4月消毒供应中心的400件器械作为观察组。对照组器械行常规器械管理,观察组器械则采取基于PDCA循环管理模式的器械管理。干预后分别对两组的器械管理质量及满意度情况进行评估和对比分析。结果:观察组患者在清洗质量、干燥质量、消毒质量、灭菌质量、包装质量及发放质量方面的评分均明显优于对照组,且两组上述指标相比均存在统计学意义(P<0.05)。观察组患者在回收、供应、发放、无菌物品质量和服务质量5个维度及满意度总分方面均明显优于对照组,且两组上述指标相比差异均具有统计学意义(P<0.05)。结论:PDCA循环管理模式可以有效地提高消毒供应中心的器械管理质量和工作满意度,效果突出。

Objective:To study the impact of PDCA cycle management mode on the quality and satisfaction of equipment management in disinfection supply centers.Methods:400 instruments from the disinfection supply center of our hospital from August 2022 to December 2022 were selected as the control group,and 400 instruments from the disinfection supply center from January 2023 to April 2023 were selected as the observation group.Routine device management was performed on the control group devices,while the observation group devices were managed using a PDCA cycle management model.Evaluate and compare the quality and satisfaction of device management between the two groups after intervention.Results:The scores of the observation group patients in terms of cleaning quality,drying quality,disinfection quality,sterilization quality,packaging quality,and distribution quality were significantly better than those of the control group,and there was statistical significance(P<0.05)in the comparison of the above indicators between the two groups.In addition,the observation group patients were significantly better than the control group in terms of five dimensions of recycling,supply,distribution,sterile item quality,and service quality,as well as the total satisfaction score,and the differences in the above indicators between the two groups were also statistically significant(P<0.05).Conclusion:The PDCA cycle management model can effectively improve the quality of equipment management and job satisfaction in disinfection supply centers,with outstanding results.