数字治理下智慧社区服务评价指标体系的构建与优化

Construction and Optimization of the Evaluation Index System of Smart Community Services Under Digital Governance

在数字治理的推动下,智慧社区服务的评价指标体系构建变得尤为关键。旨在探讨在数字化背景下,如何构建和优化智慧社区服务的评价指标体系。通过研究文献和实践案例,提出了一个综合数字治理原则和智慧社区需求的评价指标体系。该体系不仅关注传统服务质量和效率,还强调数据完整性、安全性和用户体验,以反映数字化对社区服务评价的影响。研究可为数字化时代智慧社区服务的评价和改进提供了理论支持和实践指南。

Driven by digital governance,the construction of the evaluation index system of smart community ser-vices has become particularly crucial.The purpose of this paper is to discuss how to construct and optimize the evaluation index system of smart community services under the digital background.Through the study of literature and practical cases,this paper puts forward an evaluation index system that integrates the principles of digital gover-nance and the needs of smart communities.The system not only focuses on traditional service quality and efficiency,but also emphasizes data integrity and security and user experience to reflect the impact of digitalization on commu-nity service evaluation.The research of this paper can provide theoretical support and practical guidance for the evaluation and improvement of smart community services in the digital age.