不合规任务对酒店员工退缩行为的影响机制:一个被调节的链式中介模型

The Influence Mechanism of Illegitimate Tasks on Work Withdrawal Behavior among Hotel Employees:A Moderated Chain Mediation Model

不合规任务在酒店企业中的普遍性,以及对员工的消极影响已得到初步验证。然而,现有研究大多探讨不合规任务对酒店员工绩效表现的影响,缺乏对员工消极工作行为及其整合性作用机制的关注。本研究基于资源保存理论和认知-情感人格系统理论,通过411份酒店一线员工4个时点的有效问卷数据,构建了不合规任务对员工工作退缩行为的链式中介模型,并探讨了员工学习目标导向的多路径调节作用。结果表明:不合规任务对工作退缩行为存在正向影响;工作意义感与和谐型激情在不合规任务与工作退缩行为之间起链式中介作用;学习目标导向分别削弱了不合规任务对工作意义感的负向影响,以及不合规任务对和谐型激情的负向影响,进而负向调节整个链式中介作用。研究结果揭示了不合规任务对酒店员工消极行为的多路径作用机制及其边界条件,对酒店等旅游企业应对不合规任务的负面影响具有指导意义。

The prevalence of illegitimate tasks in the hospitality industry and their detrimental consequences on hotel employees have been widely recognized.However,most of the existing studies have explored the negative effects of illegitimate tasks on the job performance of hotel employees,we still know little about how such tasks affect hotel employees' negative work behaviors,as well as their intervening mechanisms.Based on a four-wave survey of 411 hotel frontline employees in China,the results show that illegitimate tasks exerts a significantly positive influence on work withdrawal behavior;work meaningfulness and harmonious passion both mediate the relationship between illegitimate tasks and work withdrawal behavior;work meaningfulness and harmonious passion play a chain mediating effect between illegitimate tasks and work withdrawal behavior;employee's learning goal orientation weakened the impact of illegitimate tasks on work meaningfulness and harmonious passion respectively,as well as the chain mediating effects of work meaningfulness and harmonious passion.The results of this study reveal the mechanism of illegitimate tasks on the negative work behaviors of hotel employees and their boundary conditions,which are enlightening for hotel companies and managers to deal with illegitimate tasks.