医院发热门诊智慧药房药事服务模式实践与探讨

Practice and Discussion on the Pharmacy Service Model of Smart Pharmacy in Hospital Fever Clinic

目的 探讨利用发热门诊智慧药房给患者带来便利的同时使用现代信息化的手段建设新的药事服务模式,提高患者满意度。方法 将智慧药房用药目录中的药品通过音频、图片、文字等形式使用信息技术手段嵌入小程序,患者只需扫描药盒二维码获得使用方法、注意事项等用药说明。结果 根据某院发热门诊智慧药房的构建与应用需求,将传统面对面发药、口头指导转变为自助取药模式。利用信息手段解决患者用药疑惑,患者根据指引,通过微信扫描药盒二维码即可获取详细用药科普,进一步完善了自助取药机存在药事服务缺陷,促进患者合理使用药物。结论 在高质量发展的社会环境下需要利用好信息技术手段提升智慧药房用药指导的缺口,实现医院药事服务质量持续提高。

OBJECTIVE To explore the use of fever clinic smart pharmacy to bring convenience to patients while using modern information technology to build a new pharmacy service model to improve patient satisfaction.METHODS The drugs in the smart pharmacy medication catalog were embedded into the mini program by means of information technology in the form of audio,pictures,text,etc.The patient only needed to scan the QR code of the drug box to obtain the usages,precautions and other instructions of medications.RESULTS According to the construction and application requirements of the smart pharmacy in the fever clinic of the hospital,the traditional face to face dispensing and oral guidance were transformed into a self-service drug collection mode.Using information to solve patients'medication doubts,patients could scan the two-dimensional code of the medicine box through wechat to obtain detailed drug science popularization according to the guidelines,which was further improving the shortcomings of pharmaceutical service in the self-service drug pickup machine,and promoting the rational use of drugs by patients.CONCLUSION In the social environment of high-quality development,it is necessary to make good use of information technology to improve the gap of drug guidance in smart pharmacy and achieve continuous improvement of the quality of hospital pharmaceutical services.