基于服务设计思维的偏远农村诊疗流动站设计

Design of Remote Rural Medical Mobile Station Based on Service Design Thinking

为提高偏远农村定期流动诊疗效率,优化医护团队与乡村患者诊疗体验,为我国农村诊疗交通工具设计提供新思路与方法。采用设计调研工具,对我国偏远农村诊疗现状进行分析,明确农村人群就诊和基层医护工作中的痛点;采用服务设计工具构建服务体系,明确诊疗场景中各利益相关者关系,规划服务流程图与体系图,定义产品终端功能;采用产品设计工具进行诊疗流动站设计实践,完成车身结构创新,导诊、问诊和体表手术及急诊处理车三大模块设计、车厢内功能优化等设计。基于服务设计思维进行专用交通工具设计,可以有效定位不同用户的相关需求,准确进行产品功能定义并指导设计实践。

The study aims to provide new ideas and methods for the design of rural diagnosis and treatment transportation in China to improve the efficiency of regular mobile diagnosis and treatment in remote rural areas and optimize the diagnosis and treatment experience of medical teams and rural patients.Using design research tools,the paper analyzes the current situation of diagnosis and treatment in remote rural areas of China,and identifies pain points in rural population consultation and grassroots medical work.It proposes the use of service design tools to build a service system,clarifying the relationships between various stakeholders in the diagnosis and treatment scenario,planning service process and system diagrams,and defining product terminal functions.The design of three major modules are completed,including body structure innovation,guidance,consultation,surface surgery,and emergency treatment vehicles,as well as the optimization of interior functions.Designing specialized transportation vehicles based on service design thinking can effectively identify the relevant needs of different users,accurately define product functions,and guide design practice.