基于精细化管理的医院行政管理人员规范化培训轮转实践研究

Research on the Practice of Standardized Training Rotation of Hospital Administrative Personnel Based on Fine Management

目的探究基于精细化行政管理的公立医院行政管理人员规范化培训轮转实践效果。方法选取2019年1月—2023年7月河南省人民医院新入职行政管理人员40名为研究对象,按入职时间分为实施前(2019年1月—2020年12月年入职行政管理人员)、实施后(2021年1月—2023年7月的新入职行政管理人员),各20名。实施前给予常规规范化轮转培训,实施后给予基于精细化行政管理规范化轮转培训。比较实施前后综合能力评价、综合能力得分与满意度的差异。结果实施后知识结构、工作态度、岗位适应性、沟通能力、执行力、团队合作、综合评价评分均高于实施前,差异有统计学意义(P<0.05)。实施后知识结构、工作态度、岗位适应性、沟通能力、执行力、团队合作、综合评价均优于实施前,差异有统计学意义(P<0.05)。实施后总满意度优于实施前,差异有统计学意义(P<0.05)。结论基于精细化行政管理规范化轮转培训运用于公立医院行政管理人员培训实践中具有较好价值,可有效改善行政管理人员综合能力得分,提升综合能力评价,提高管理人员满意度。

Objective To explore the practice effect of standardized rotation training of public hospital administrative personnel based on fine administrative management.Methods A total of 40 newly recruited administrative personnels of He'nan Provincial People's Hospital from January 2019 to July 2023 were selected as the research objects.According to the entry time,they were divided into pre-implementation(new administrative personnel from January 2019 to December 2020)and postimplementation(new administrative personnel from January 2021 to July 2023),with 20 administrative personnels in each groups.The group before implementation was given regular standardized rotation training,and the group after implementation was given standardized rotation training based on refined administrative management.The differences of comprehensive ability evaluation,comprehensive ability score and satisfaction before and after implementation were compared.Results After implementation,knowledge structure,work attitude,job adaptability,communication ability,executive ability,teamwork and comprehensive evaluation score were all higher than before implementation,and the differences were statistically significant(P<0.05).After implementation,knowledge structure,work attitude,job adaptability,communication ability,executive ability,teamwork and comprehensive evaluation were all better than before implementation,and the difference was statistically significant(P<0.05).The total satisfaction after implementation was better than before implementation,and the difference was statistically significant(P<0.05).Conclusion Rotation training based on refined and standardized administrative management has good value in the training practice of public hospital administrative personnel,which can effectively improve the comprehensive ability score of administrative personnel,enhance the evaluation of comprehensive ability,and improve the satisfaction of administrative personnel.