政府信息公开促进服务型政府建设的作用机制与边界条件

The Function Mechanism and Boundary Conditions of Government Information Disclosure to Promote the Construction of Service-oriented Government

数字时代,政府信息公开对于降低民众不确定性担忧、建设服务型政府至关重要。已有研究大多将政府信息公开概括为一个整体,鲜有研究探讨不同方式的政府信息公开(主动公开和依申请公开)对服务型政府建设的差异化影响。采用调查实验方法,通过4个实验,实证检验两种政府信息公开方式对服务型政府建设的影响机制,结果显示:第一,相比于依申请公开,政府信息主动公开更有利于提升民众的服务型政府建设感知。第二,民众信任感在两种政府信息公开方式对服务型政府建设感知的影响中发挥了中介作用。第三,政府数字化是两种政府信息公开方式发挥积极作用的边界条件。当民众对政府数字化水平感知较低时,政府信息主动公开更有助于提升民众信任感;当民众对政府数字化水平感知较高时,政府信息依申请公开更有助于提升民众信任感。第四,相对于依申请公开,感知利益对政府信息主动公开与民众信任感之间关系的正向调节作用更强。政府管理者应积极扩大信息主动公开的范围和深度,切实为民众提供具有更高价值的政府信息,加快政府数字化进程。

Government information disclosure is of paramount importance in the digital era,as it serves to alleviate public uncertainty and foster a service-oriented government.Most of the existing studies encompass government information disclosure as a unified concept,with limited attention given to exploring the distinct impacts of different modes of government information disclosure(proactive disclosure and disclosure upon application)on the construction of service-oriented government.This paper employs the survey experiment method to empirically examine the influence mechanism of two government information disclosure modes on the construction of service-oriented government through four experiments.The findings demonstrate that:firstly,in comparison to disclosure upon application,proactive disclosure of government information is more conducive to enhancing citizens'perception of service-oriented government construction.Secondly,citizen trust mediates the impact of both modes of government information disclosure on the perception of service-oriented government construction.Thirdly,government digitization is the boundary condition for two kinds of government information disclosure to play a positive role.When citizens'perception of government digitization level is low,proactive disclosure of government information is more conducive to enhancing citizens'trust.When citizens'perception of government digitization level is high,the disclosure of government information upon application is more conducive to enhancing citizens'trust.Furthermore,in comparison to the government information disclosed upon application,perceived benefits have a stronger positive moderating effect on the association between proactive government information disclosure and citizen trust.Government managers should proactively enhance the extent and depth of information disclosure,effectively provide citizens with government information with higher value,and expedite the process of government digitalization.