界面与结构的张力:行政审批改革的模式之争——以N市为例

The Tension Between Interface and Structure:The Model Debate of Administrative Approval Reform--Taking N City as an Example

从界面与结构维度,某市行政审批改革历程可分为传统科层、收发室、政务中心、“一枚印章管审批”、智慧政务中心、智慧行政审批局六种模式。行政审批改革从界面中心化改革切入,但中心化界面与碎片化结构之间的张力推动改革模式不断变换调整,使其呈现“界面中心化改革—遭遇界面与结构两张皮困境—结构中心化改革以适应界面—遭遇审管脱节困境—界面集成化改革—界面设计主动适应碎片化结构—结构再中心化”的非线性历程。行政审批的界面、结构与流程机制在界面中心化与权力碎片化、行政审批权力中心化与行政监管权力碎片化、末端信息权中心化与中端数据权碎片化三组“一对多”悖论的辩证互动中交互演化,推动了改革的迭代升级与绩效提升。

From the interface and structure dimensions,this paper divides the administrative approval reform process of a city into six modes:traditional bureaucratic mode,receiving and sending room mode,government center mode,administrative approval bureau mode,smart government center mode,and smart administrative approval bureau mode.Through comparison and analysis,it is found that the reform of administrative approval starts from the reform of interface centralization,but the tension between the centralized interface and the fragmented structure promotes the continuous transformation and adjustment of the reform model,showing a non-linear process of“interface centralization reform-encountering the dilemma of interface and structure-structural centralization reform to adapt to the interface-encountering the dilemma of disconnection between administrative supervise and administrative approval-interface integration reform-interface design adapting to fragmented structure-structural recentralization”.There are three sets of“one-to-many”paradoxes:the centralization of administrative approval interface and the fragmentation of administrative approval power,the centralization of adinistrative approval power and the fragmentation of administrative supervision power,and the centralization of terminal information power and the fragmentation of mid-end data power.The interface space,functional structure and process mechanism of administrative approval have evolved in the dialectical interaction of the“one-to-many”paradox,which has promoted the iterative upgrading and performance improvement of the reform.