六步标准沟通流程在低年资护士临床教学中的效果分析

Effect Analysis of Six-Step Standard Communication Process in Clinical Teaching of Junior Nurses

目的 探讨六步标准沟通流程应用在低年资护理人员临床教学体验中的应用效果。方法 选取2021年6月—2022年12月入四川大学华西医院整形外科/烧伤科工作的1~5年的低年资护士30名低年资护士为研究对象,随机分为研究组(n=15)与对照组(n=15)。研究组采用六步标准沟通流程进行教学培训,对照组采用常规教学培训方式,比较2组低年资护理人员的各项沟通行为能力及教学培训的满意度。结果 比较2组低年资护理人员在各项沟通行为能力方面研究组护士平均得分均高于对照组,其结果差异有统计学意义(P <0.001),比较2组低年资护理人员在对教学培训的满意度方面研究组护士平均得分均高于对照组,其结果差异有统计学意义(P <0.05)。结论 六步标准沟通流程应用于低年资护理人员的临床教学培训的体验中,在提升临床护理人员沟通技巧与应变能力后护士变得更自信。在培训过程中,通过有步骤、有体验、有反思、有分享不断强化记忆,可达到提高临床护理服务质量的作用,从而可提高低年资护理人员的沟通行为能力及教学培训的满意度。

Objective To explore the application effect of six-step standard communication process in the clinical teaching experience of junior nurses.Methods A total of 30 nurses with 1~5 years of junior experience who had been working in the orthopedic surgery/burn department of West China Hospital of Sichuan University from June 2021 to December 2022 were selected as the study subjects and randomly divided into the study group(n=15)and the control group(n=15).The study group was given the six-step standard communication process for teaching training,while the control group was given the conventional teaching training method.The communication behavior ability and teaching training satisfaction of the two groups were compared.Results Compared the two groups of low-seniority nurses in various aspects of communication and behavior ability,the average score of nurses in the study group was higher than that of the control group,the difference was statistically significant(P<0.001).Compared the two groups of low-seniority nurses in the teaching and training satisfaction,the average score of nurses in the study group was higher than that of the control group,the difference was statistically significant(P<0.05).Conclusion The six-step standard communication process is applied to the experience of clinical teaching training for nursing staff with low seniority,and nurses became more confident after improving the communication skills and adaptability of clinical nurses.In the training process,through steps,experience,reflection,and sharing to continuously strengthen the memory,can achieve the role of improving the quality of clinical nursing service,so as to improve the communication ability of nurses with low seniority and the satisfaction of teaching training.