摘要
本文探讨了高质量服务标准体系在汽车检测企业内部管理秩序以及服务质量方面的重要作用,并研究了汽车检测企业在试验流程、报告格式、报告审批流程、设备管理、试验环境、法规标准跟进和专业人才培养机制方面,实践标准化管控的方法。总体而言,高质量的服务标准体系对于汽车检测企业来说是至关重要的,可以帮助企业在竞争激烈的市场环境中获得持续的竞争优势。
This paper highlights the pivotal role of high-quality service standard systems in fortifying the internal management order and service quality within automotive inspection enterprises.It further explores the practical approaches these enterprises take in standardizing controls across test processes,report formats,report approval procedures,equipment management,test environment,regulations and standards tracking,professional talent development mechanism.Overall,adopting a high-quality service standard system offers automotive inspection enterprises a sustained competitive advantage in an intensely competitive market.
作者
黄华彤
钟沛森
HUANG Huatong;ZHONG Peisen(CATARC Automotive Test CenterCo.,Ltd.,Guangzhou 511300,China)
关键词
汽车检测行业
标准化体系
企业管理
automotive test industry
standardization system
enterprise management