公共图书馆虚拟现实阅读服务用户体验评价研究

Research on User Experience Evaluation of VR Reading Service in Public Library

图书馆智慧化趋势日渐完善的背景下,虚拟现实技术的不断发展给图书馆虚拟现实阅读服务带来了新的思路和方法。文章从用户视角探讨国内公共图书馆虚拟现实阅读服务发展现状,以补偿性媒介理论、使用与满足理论、具身认知理论为基础,通过问卷调查、用户访谈和专家咨询,从环境体验、服务体验、交互体验、沉浸体验、媒介补偿体验5个维度,构建公共图书馆虚拟现实阅读服务用户体验评价指标体系,并进行实证研究,总结现存的问题,提出“上游-馆际-下游”的图书馆虚拟现实阅读服务全链路协同发展策略。

Under the background of the increasing trend of library intelligence,the continuous development of virtual reality technology has brought new ideas and methods to the virtual reality reading services of libraries.This paper discusses the development status of VR reading services in domestic public libraries from the perspective of users.Based on the theory of compensatory media,the theory of use and satisfaction,and the theory of embodied cognition,this paper constructs an evaluation index system of user experience of virtual reality reading services in public libraries from five dimensions:environmental experience,service experience,interactive experience,immersive experience,and media compensation experience through questionnaire survey,expert consultation and user interviews,conducts empirical research,summarizes the existing problems,and proposes the full-link collaborative development strategy of“upstream-interlibrary-downstream”VR reading service in the library.