人性化管理对门诊护士护理质量及工作积极性的改善分析

Improvement of Nursing Quality and Work Enthusiasm of Outpatient Nurses by Humanized Management

目的探究人性化管理模式对门诊护士护理质量和工作积极性的改善作用。方法选取2022年1月—2023年12月南京大学医学院附属盐城第一医院(盐城市第一人民医院)门诊部60名护理人员为研究对象,采用随机数表法分为两组,各30名,对照组实行常规管理,观察组实施人性化管理。比较两组护士护理管理满意率和工作积极性。结果观察组护理管理总满意率显著高于对照组,差异有统计学意义(P<0.05)。观察组护士工作积极性评分为(94.37±2.85)分,高于对照组的(86.78±4.51)分,差异有统计学意义(t=7.792,P<0.05)。结论人性化管理模式可以明显提高门诊护士满意度,对护理人员的工作积极性具有改善作用。

Objective To explore the effect of humanized management model on the improvement of nursing quality and work enthusiasm of outpatient nurses.Methods From January 2022 to December 2023,60 nurses from the department of outpatient,Yancheng First Hospital Affiliated to Nanjing University School of Medicine(Yancheng First People's Hospital)were selected as the study objects.Random number table method was used to divided them into two groups with 30 nurses in each group.The control group was under routine management,the observation group was under humanized management.The nursing management satisfaction rate and work enthusiasm were compared between the two groups.Results The total satisfaction rate of nursing management in the observation group was significantly higher than that in the control group,and the difference was statistically significant(P<0.05).The nurses'work enthusiasm score in the observation group was(94.37±2.85)points which was higher than that in the control group(86.78±4.51)points,and the difference was statistically significant(t=7.792,P<0.05).Conclusion Humanized management model can obviously improve the satisfaction of outpatient nurses and improve the work enthusiasm of nursing staff.