基于组织学习的基层治理效能提升机理

The Mechanism of Improving the Effectiveness of Primary-Level Governance Based on Organizational Learning

随着城市化进程的不断加速,城市基层治理面临着越来越多的挑战。街道办事处是我国城市基层行政管理的末梢,连接着政府和社区,在基层治理中扮演着重要角色。本文以街道办事处工作人员为访谈对象获取一手访谈资料,运用扎根理论研究方法构建了能够反映组织学习和城市基层政府治理效能之间关系的“学习-认知-行为-结果”理论模型。研究发现组织变革、执行能力和科层压力在二者关系中发挥了影响作用,其中组织变革是组织学习提升基层治理效能的关键驱动,执行能力是组织学习转化为基层治理效能的核心环节,科层压力是组织学习影响基层治理效能的阻滞因素。扎根中国故事,归纳实现城市基层治理效能的中国智慧,能够为推进城市发展提供有益借鉴。

With the continuous acceleration of urbanization,urban primary-level governance is facing more and more challenges.The sub-district office is the terminal of urban grassroots administrative management in China,connecting the government and the community,and plays an important role in primary-level governance.In this paper,we take the staff of street offices as the interview subjects to obtain the first-hand interview data,and constructs a"Learning-Cognition-Behavior-Results"theoretical model that can reflect the relationship between organizational learning and the effectiveness of primary-level governance between by using the grounded theory research method.The study finds that organizational change,execution ability,and bureaucratic pressure play an influential role in the relationship between the effectiveness of primary-level governance and organizational learning.Among them,organizational change is the key driver for organizational learning to enhance primary-level governance effectiveness,execution ability is the core link for organizational learning to be transformed into primary-level governance effectiveness,and bureaucratic pressure is the factor that hinders the impact of organizational learning on primary-level governance effectiveness.Rooted in the Chinese story,summarizing the Chinese wisdom of realizing the effectiveness of primary-leveglovernance can provide useful reference to promote urban development.