预检-挂号一体化信息系统在改进急诊科就诊流程及提升患者就诊体验中的作用分析

Analysis of the Role of Pre-check-registration Integrated Information System in Improving the Emergency Department's Treatment Process and Improving Patients'Treatment Experience

目的探讨分析预检-挂号一体化信息系统在改进急诊科就诊流程及提升患者就诊体验中的作用。方法选取2022年1月至12月浙江大学医学院附属儿童医院收治的100例急诊患者,为对照组,实施传统就诊模式,即预检与挂号分开进行;选取2023年1月至12月医院收治的100例急诊患者,为观察组,实施预检-挂号一体化就诊模式。对比两组患者分诊时间、分诊准确率、候诊时间、医务人员满意度及患者满意度。结果观察组分诊时间短于对照组,分诊准确率高于对照组,差异有统计学意义(P<0.05)。观察组总候诊时间较对照组短,差异有统计学意义(P<0.05)。观察组医护人员各条目及总分满意度评分均高于对照组,且差异有统计学意义(P<0.05)。观察组患者各条目评分及满意度总分均高于对照组,差异有统计学意义(P<0.05)。结论预检-挂号一体化信息系统可改进急诊科就诊流程,缩短分诊及候诊时间,提高分诊准确率,并可有效提升医务人员及患者的就诊满意度。

Objective:To explore and analyze the role of pre-examination and registration integrated information system in improving the emergency department's treatment process and improving patients'treatment experience.Methods:100 emergency patients admitted to Children's Hospital affiliated to Zhejiang University School of Medicine from January to December 2022 were selected as the control group,and the traditional treatment mode was implemented,that is,pre-examination and registration were carried out separately.100 emergency patients admitted to the hospital from January to December,2023 were selected as the observation group,and the integrated model of pre-examination and registration was implemented.The triage time,triage accuracy,waiting time,medical staff satisfaction and patient satisfaction were compared between the two groups.Results:The diagnosis time of observation group was shorter than that of control group,and the accuracy of triage was higher than that of control group,with statistical significance(P<0.05).The total waiting time in the observation group was shorter than that in the control group,with statistical significance(P<0.05).The satisfaction scores of medical staff in the observation group were higher than those in the control group,and the difference was statistically significant(P<0.05).The scores of each item and the total satisfaction score of patients in the observation group were higher than those in the control group,and the difference was statistically significant(P<0.05).Conclusion:Pre-examination-registration integrated information system can improve the emergency treatment process,shorten the triage and waiting time,improve the triage accuracy,and effectively improve the satisfaction of medical staff and patients.