基于马斯洛需求层次理论的某三甲综合医院职工工作满意度分析

Analysis of Employee Satisfaction in A Tertiary General Hospital Based on Maslow's Hierarchy of Needs

目的 通过分析某三甲医院职工工作满意度情况,为医院管理部门做出科学化决策来提高医院职工的满意度提供理论依据。方法 于2022年6月使用线上问卷调查的方式,对湖北省襄阳市某三甲综合医院1 412名职工工作满意度进行调研,问卷内容包括基本情况,以及对生理需求方面(薪酬福利)、安全需求方面(内部管理)、社交需求方面(人际关系)、尊重需求方面(工作环境)、自我实现方面(职业发展与规划)等五大方面满意度内容。结果 医院职工工作满意度得分最高的为人际关系得分[(81.65±14.66)分],得分最低的为薪酬福利[(70.52±19.50)分];医生对工作环境及内部管理的满意度得分最低[分别为(72.68±13.36)分和(72.98±13.23)分];管理人员对职业发展与规划的满意度得分最低[(70.27±18.05)分];中级职称者对职业发展与规划的满意度得分最低[(74.44±15.77)分];工龄5~<10年的人员对薪酬福利的满意度得分最低[(68.48±20.10)分]。结论 根据马斯洛需求层次理论,医院应适当提升医院职工的薪酬福利,关注医生的工作环境,加强中级职称及管理人员的职业发展与规划的培训及引导等多措并举提升职工工作满意度。

Objective To analyze the job satisfaction of employees in a tertiary hospital and provide a theoretical basis for the hospital management department to make scientific strategies to improve employee satisfaction.Methods In June 2022,an online questionnaire survey was conducted to investigate the job satisfaction of 1412 employees in a tertiary comprehensive hospital in Xiangyang,Hubei.The questionnaire included five aspects of satisfaction content:basic information,physiological needs(salary and benefits),safety needs(internal management),social needs(interpersonal relationships),respect needs(working environment),and self-actualization(career development and planning).Results The job satisfaction score of hospital employees was the highest in interpersonal relationships(81.65±14.66 points),while the lowest in salary and benefits(70.52±19.50 points).Doctors had the lowest satisfaction scores for working environment and internal management(72.68±13.36 and 72.98±13.23 points,respectively),while management personnel had the lowest satisfaction score for career development and planning(70.27±18.05 points).Employees with intermediate titles had the lowest satisfaction score for career development and planning(74.44±15.77 points),and those with working years between 5 and 10 years had the lowest satisfaction score for salary and benefits(68.48±20.10 points).Conclusion According to Maslow's hierarchy of needs theory,hospitals should appropriately improve the salary and benefits of hospital staff,pay attention to the working environment of doctors,and strengthen the training and guidance of mid-level professional titles and management personnel on career development and planning to enhance staff job satisfaction.