我国图书馆服务创新案例研究

Research on the Characteristics and Operating Strategies of Library Service Innovation in China Based on Cases

通过对2023年中国图书馆学会专业组开展的用户研究与服务创新案例征集活动入围的31个案例进行分析发现,我国东部地区图书馆已成为服务创新的领跑区域;高校图书馆服务创新活跃度较高,创新能力较强;综合型创新案例和教学支持服务创新案例占比较大;阅读推广、教学支持、科研支持、空间服务是图书馆开展服务创新的主要聚焦点。图书馆服务创新案例体现的创新策略为,响应国家发展需求,深化服务创新内涵;捕捉用户需求,优化服务创新体验;借助先进技术,提升服务创新水平;整合优质资源,打造服务创新特色;开展跨界融合,激发服务创新潜能;完善自身建设,保障服务创新可持续。基于此,我国图书馆应强化跨界合作,提升用户价值共创;合理运用新兴技术,推动服务技术深度融合;完善服务创新制度建设,激发服务创新动力;积极推广优秀案例,促进行业服务质量提升。

This article researches on the 31 cases shortlisted in the user research and service innovation cases collection campaign conducted by the professional groups of the Chinese Library Association in 2023.The results show that libraries in the eastern regions of China play active role in service innovation while university libraries show a high level of innovation activity and capabilities.The popular innovation themes are promoting reading,instructional support services,academic support services and space service.The innovative strategies of these cases include serving national development needs to deepen the connotation of service innovation;capturing user demands to optimize the user experience;utilizing advanced technology to improve library service innovation;integrating high-qualty resources to develop service features;making the cross-border integration to stimulate innovation potential;and strengthening the construction of library to promote the sustainability of service innovations.Based on these insights,Chinese libraries should enhance cross-border collaboration to promote value co-creation;effectively utilize new technologies to drive deep integration of services and technologies;refine their innovation system framework to encourage service innovation;and actively promote outstanding cases to improve the quality of library services.