新能源汽车系统级问题管理方法研究

Research on A System-Level Problem Management Method for New Energy Vehicles

新能源汽车质量问题覆盖范围广、涉及专业多、技术要求高,为了避免问题发生时由问题相关专业直接介入,解决传统问题管理流程中专业分工不明确,问题解决效率低、时间长、问题解决不彻底的问题,提出一种新能源汽车系统级问题管理方法,包括问题定位、问题过程管控、问题总结积累及防止问题再发生,创新性地将数字化工具及方法引入问题管理流程。研究表明,该方法能够提高问题解决效率、问题管理深度,形成有效的经验积累,大力支撑新能源汽车产品快速迭代及技术升级。

The quality problems of new energy vehicles cover a wide range,involve multiple sectors,and demand high technical standards.In order to prevent direct intervention from related sectors when problems arise and address the problems of unclear specialization in the traditional problem management process,low efficiency in problem-solving,lengthy resolution time,and incomplete problem resolution,a system-level problem management method for new energy vehicles is proposed.It involves problem positioning,problem process control,problem summary and accumulation,and problem recurrence preventing.Moreover,it innovatively introduces digital tools and methods into the problem management process.This research shows that this method can improve the efficiency of problem-solving,enhance the depth of problem management,facilitate effective experience accumulation,and strongly support the rapid iteration and technological upgrading of new energy vehicle products.