服务主导下智库型知识库模型构建与服务研究

Model Construction and Service Research of Think Tank Type Institutional Repository from the Perspective of Service Dominant Logic

为推进机构知识库的发展,提升服务质量和水平,提供服务创新理论支持与保障,构建高校智库型机构知识库服务模式,寻找服务创新的具体流程。在服务主导逻辑视角下,从用户层、需求层、服务层3个层次构建服务创新模型,对咨询服务流程进行具体分析。阐述了高校智库型机构知识库的服务理念,展现服务主导逻辑在咨询服务中的应用过程,推动平台的多样化建设。结果表明:在高校智库型机构知识库的服务过程中,要以用户需求为出发点,以海量资源为基础,以合理制度为保障,实现用户与平台的知识交流与价值共创。

In order to promote the application of institutional repository,improve the quality and level of service,provide the theoretical support and guarantee for service innovation,this study aims to construct the service mode of colleges and universities′think tank type institutional repository,and identify the specific procedures of realizing service innovation.From the perspective of service dominant logic,the service innovation model was constructed from three levels:user layer,demand layer and service layer,and the consulting service process was analyzed in detail.This paper expounded the service concept of university think tank institutional repository,showed the application process of service dominant logic in consulting service,and promoted the diversified construction of platform.The results indicated that:it is necessary to realize the knowledge exchange and value co-creation between users and platforms based on users′needs,massive resources and reasonable system support in the service process of colleges and universities′think tank type institutional repository.