心理服务数字平台的结构优势与价值实现

The Structural Advantages and Value Realization of Digital Platform for Psychological Services

中国各级政府顺应数字化时代的要求,利用数字技术积极探索促进和优化国民心理健康服务,非面对面在线互动心理援助越来越成为基层社会治理中的常见方式。心理服务数字平台信息沟通呈现出从对话信息向计算信息、从个体信息向群体信息、从自愿信息向广域介入、从距离存在向无缝融合转变等特点,提供了心理健康信息宣传、援助途径、权益保护等利民资源,构成国家民生建设和社会治理的重要内容之一。心理服务数字平台的运行基础涵盖公权力的技术授权、技术工具的合理使用、数字权力的安全保障等方面,需要从运作模式、组织促进、数字正义、算法误差等角度逐步提升系统功能,从而使平台成为社会生活的公共场域,发挥出拉近个体与国家之间物理及心理距离、强联结的情感支持及资源有效输送等作用。

The latest technologies such as artificial intelligence has rapidly entered the fields of social emotional computing,behavior prediction and decision-making guidance.Chinese governments at all levels have followed the inevitable choice of the digital era and actively explored and optimized the national mental health services by using digital technology.The digital platform of psychological services provides people's resources such as mental health information publicity,aid channels,rights and interests protection,and constitutes one of the important contents of national livelihood construction and social governance.Online interaction of psychological services has increasingly become a common way of political practice in national governance.The information communication of the digital platform of psychological services shows the characteristics from dialogue information to calculation information,from individual information to group information,from voluntary information to wide-area intervention,from distance existence to seamless integration.Its operation basis covers the technical authorization of public power,the rational use of technical tools security of digital power.It is necessary to gradually improve the complete realization of the system functions of the psychological service digital platform from the perspectives of operation mode,organization promotion,digital justice,algorithm error so that the platform can become an important carrier to close the physical and psychological distance between individuals and countries,become a public field of social life,and play a strong role in emotional support and resource delivery.