组态视角下数字政府政务服务能力提升路径研究

Research on the Improvement Path of Digital Government Service Ability from the Perspective of Configuration

聚焦多重条件与数字政府政务服务能力的复杂因果关系,基于TOE框架,以31个省级行政区域为样本,通过对数字技术基础、数字技术人才、财政资源能力、重视程度、组织开放性、公众需求和府际竞争七个条件的阐释和测量,运用fsQCA方法,从组态视角探究数字政府政务服务能力提升的可行路径。研究发现:任何单一条件均不构成高水平数字政府政务服务能力的必要因素,而是由“组织驱动型”、“联动型”及“压力响应型”三种类型下四条组态路径协同促进数字政府政务服务能力提升。不同区域高水平数字政府政务服务能力生成逻辑具有显著差异:发达地区呈现“均衡联动”特征,全面发展推动服务提升;欠发达地区则偏重“组织驱动”策略,或利用“压力响应”机制,通过内部革新应对数字化转型挑战。

Focusing on the complex causal relationship between multiple conditions and the capacity of digital government services,based on the TOE framework,and taking 31 provincial administrative regions as samples,we explore the capacity of digital government services from a configurational perspective by interpreting and measuring the seven conditions of digital technology foundation,digital technology talents,financial resources capacity,degree of attention,organizational openness,public demand and inter-governmental competition,and applying the fsQCA method.The study finds that no single condition can improve the service capability of digital government.It is found that no single condition constitutes a necessary factor for a high level of digital government service capability,but rather four grouping paths under the three types of"organization-driven","linkage-type"and"pressure-responsive"Instead,the four organizational paths under the three types of"organization-driven","linkage"and"pressure-responsive"synergise to promote the improvement of digital government service capacity.There are significant differences in the logic of generating high-level digital government service capacity in different regions:developed regions show the characteristics of"balanced linkage,and comprehensive development promotes service enhancement;underdeveloped regions favour the strategy of"organization-driven"or use the"pressure-responsive"strategy to enhance the capacity of digital government services.Less developed regions favour an"organization-driven"strategy or use a"pressure response"mechanism to meet the challenges of digital transformation through internal innovation.