5[美]Hochschild,A.R.The Managed Heart:Commercialization of Human Feeling (2nd ed.)[M].Berkeley,CA:University of California Press,2003.).
6[美]Johnson,H.M.Servicewitha Smile:Antecedents and Consequences of Emotional Labor Strategies[D].Florida:University of South Florida,2007.
7[美]Mahoney,K.T.,Buboltz,W.C.Jr.,&Doverspike,D.Emotional Labor in American Professors[J].Journal of Occupational Health Psychology,2011,(16).
8Tsang,K.K.Emotional Labor of Teaching[J].Educational Research,2011,(2).
9[美]Chang Mei-Lin.An Appraisal Perspective of Teacher Burnout:Examining the Emotional Work of Teachers[J].Educ Psychol Rev,2009,(21).
10[美]Zhang Qin,Zhu Weihong.Exploring Emotion in Teaching:Emotional Labor,Burnout,and Satisfaction in Chinese Higher Education[J].Communication Education,2008,(1).
