悲欣交集:数字技术与员工情绪

A Mixture of Joy and Sorrow:Digital Technologies and Employee Emotions

本文系统评述了数字技术与员工情绪的相关研究文献。首先,梳理了数字技术(信息通讯技术、人工智能和算法技术)影响员工情绪的理论视角、影响机制和边界条件;其次,总结了不同数字技术对员工情绪影响的共性和差异性;分析了员工情绪对数字技术的接受和使用行为的影响;再次,构建了数字技术与员工情绪相互影响的研究框架;最后,从深化工作中数字技术的使用与员工情绪的相互影响机制研究、拓展研究层次、探索数智时代组织中情绪管理策略、积极推进数字技术在情绪管理研究方法中的运用这几个方面阐述了未来可能的研究方向。本文不仅为后续相关研究提供了一个清晰的理论框架,有利于深入推进数字技术与员工情绪的相关研究,也可以为数智时代下培育情绪健康的员工和高效的组织提供实践参考。

With digital technologies reshaping employees'work and life,emotion management in organizations is confronting with great challenges.This paper systematically reviews the literature related to digital technologies and employee emotions.Firstly,it sorts out the theoretical perspectives,influence mechanisms,and boundary conditions of the impact of digital technologies(information communication technology,AI and algorithmic technology)on employee emotions.Secondly,it summarizes the commonalities and differences in the effects of different digital technologies on employee emotions,and analyzes the impact of employee motions on their acceptance and use of digital technologies.Thirdly,it constructs a research framework of the mutual influence of digital technologies and employee emotions.Finally,possible future research directions are discussed in terms of deepening research on the mutual influence mechanisms of the use of digital technologies at work and employee emotions,expanding the research level,investigating more emotion management strategies at work in the digital era,and actively promoting the use of digital technologies in emotion management research methods,so as to inform and inspire research and practice of emotion management at work in the digital era.This paper not only provides a comprehensive theoretical framework for future research,which is conducive to deepening the study on digital technologies and employee emotions,but also provides practical reference on how to cultivate emotionally healthy employees and efficient organizations in the digital era.