中国公共服务标准化建设的回顾与展望:一个基于研究文献的分析

Review and Prospects of China's Standardization Construction of Public Services:An Analysis Based on Research Literature

以标准化促进基本公共服务均等化、普惠化、便捷化,是新时代提高保障和改善民生水平、推进国家治理体系和治理能力现代化的基本要求。公共服务标准化建设已成为学界关注的重点。对既有文献的系统分析发现,中国公共服务标准化建设已实现对公共服务标准化内涵与战略价值较系统的澄清与定位,并展开了具有地方特色的公共服务标准化建设实践。整体而言,近十年中国公共服务标准化建设取得了较可观的成效,但当前也面临着理论、技术与制度层面的困境,需要在强化理论探索、提升标准质量和完善监督机制等层面进行更多尝试。为更好地助推中国公共服务标准化建设实践,未来相关研究应重点关注建立更具公共精神的公共服务标准化理论框架、构建科学合理的公共服务标准化政策评估体系以及重视质性与量化研究的结合等相关主题。

Promoting equalization,universalization,and convenience of basic public services through standardization is a fundamental requirement for improving the level of people's livelihood,advancing the modernization of the national governance system and governance capacity in the new era.The construction of standardized public services has become a focal point of academic attention.A systematic analysis of existing literature reveals that China has achieved relatively clear clarification and positioning of the connotation and strategic value of standardized public services,and has launched localized practices in the construction of standardized public services.Overall,over the past decade,China's construction of standardized public services has achieved considerable results.However,it currently faces theoretical,technological,and institutional challenges,necessitating further exploration in strengthening theoretical research,enhancing standard quality,and improving supervisory mechanisms.To better promote the practical construction of standardized public services in China,future research should focus on establishing a more public-spirited theoretical framework for standardized public services,constructing a scientifically rational policy evaluation system for standardized public services,and emphasizing the integration of qualitative and quantitative research.