高校图书馆服务创新实践进展与生成策略研究

Practical Progress and Generation Strategy of Academic Library Service Innovation

服务创新是高校图书馆高质量发展的关键问题。采用内容分析研究方法,以3个高校图书馆服务创新案例集为研究对象,采用内容分析方法研究发现,“双一流”高校图书馆全面引领服务创新实践,同时非“双一流”高校图书馆的创新意识和创新能力正在逐步觉醒和提升;东部地区高校图书馆创新活动最为活跃,西部地区高校图书馆的创新活跃性有较大幅度提升;高校图书馆服务创新整体上呈现创新模式多元化、创新领域分层化、创新内容泛在化的特征。在此基础上构建了融合高校图书馆服务创新核心要素和决策实施过程的WRMB服务创新策略框架,并且不同的要素组合构成了改善型创新策略、突破型创新策略、引领型创新策略3种策略模式。

Service innovation(SI)is the key issue for the high-quality development of academic libraries.Using a collection of three case studies of service innovation in academic libraries as the research object,a content analysis method revealed several findings.Firstly,the"Double First-Class"academic libraries lead the practice of Sl in all fields,while the innovation consciousness and innovation ability of the non"Double First-Class"academic libraries begin to awaken and improve gradually.Secondly,the innovation activities of academic libraries in the eastern region are the most active,while the innovation activity of academic libraries in the western region is greatly improved.Thirdly,academic library service innovation has the characteristics of diversified innovation mode,layered innovation field,and ubiquitous innovation content.Based on these findings,we proposed a strategy framework WPMB for academic library service innovation by integrating the core elements of Sl and the decision implementation process.We construct three kinds of strategies by composing different elements:improved innovation strategy,radical innovation strategy and leading innovation strategy.