某院智能化检查预约统筹管理实践

Coordinated management of a hospital's intelligent appointment for medical examination

优化预约诊疗管理是提升患者就医体验,推动医院高质量发展的重要举措。2022年,江苏省某三级甲等综合医院聚焦数智化诊疗预约的需求,开展了院内院外、线上线下的一体化智能检查预约统筹管理实践,通过构建智能化检查预约系统、丰富预约范畴、互通预约信息、完善配套服务和建立预约监管机制,为多院区和医疗集团成员单位的患者提供了智慧化、个性化和精准化的检查预约服务。该院CT、MRI和超声检查的患者平均等候时间分别从2021年的7.43 h、8.75 h和4.63 h降至2023年的4.63 h、4.72 h和2.18 h,患者平均检查预约满意度从90.7%升至96.5%,智能化检查预约统筹管理取得良好成效,可为其他医院优化预约诊疗服务提供借鉴。

Optimizing the management of medical service appointment is an important measure to enhance the patient's medical experience and promote the high-quality development of hospitals.In 2022,a tertiary comprehensive hospital in Jiangsu Province focused on the demand for digital appointments,and carried out coordinated management of intelligent appointment for medical examination both inside and outside the hospital,online and offline.By constructing an intelligent examination appointment system,enriching appointment categories,exchanging appointment information,improving supporting services,and establishing appointment supervision mechanisms,this practice provided intelligent,personalized,and precise examination appointment services for patients in multi-campus hospitals and member units of medical group.The average waiting time of patients for CT,MRI,and ultrasound examinations in this hospital decreased from 7.43 h,8.75 h,and 4.63 h in 2021 to 4.63 h,4.72 h,and 2.18 h in 2023,respectively,as well as the average satisfaction rate of patients with examination appointments increased from 90.7% to 96.5%.The intelligent examination appointment management had achieved good results,which could provide references for other hospitals to optimize appointment of medical services.