Kano-FAST模型在校园户外家具需求研究的应用

Application of the Kano-FAST Model in the Study of Outdoor Furniture Needs on Campus

为解决校园户外家具功能单一问题,改善用户的使用体验,提出将Kano-FAST模型应用在校园户外家具需求研究上,可准确把握用户真实需求进行校园户外家具的改进设计。以南京林业大学为例,通过实地观察、人物访谈等方法对南林校园户外家具现存的问题和需求进行分析,采用KJ法进行需求汇总并对获取的16项用户需求进行维度分类,引入Kano模型对获取的需求进行优先级排序,最终筛选出2项必备需求、2项期望需求和7项魅力需求,采用FAST功能分析法对Kano模型筛选出的需求进行功能-设计元素映射分析,建立FAST功能树。通过南京林业大学户外家具需求研究的案例可证明,基于Kano-FAST模型的用户需求研究可以帮助设计师明确校园户外家具不同需求的重要程度,更能针对用户痛点进行需求转化,可以为今后校园户外家具设计研究提供思路。

In order to solve the problem of single functionality of campus outdoor furniture and improve user experience,the application of the Kano-FAST model in the research of campus outdoor furniture needs was proposed.This can accurately grasp the real needs of users for the improvement design of campus outdoor furniture.Taking Nanjing Forestry University as an example,through on-site observations,interviews,and other methods,the existing problems and needs of outdoor furniture on the campus were analyzed.The KJ method was used to summarize the needs and classify the 16 user needs obtained into dimensions.The Kano model was introduced to prioritize the obtained needs,ultimately selecting 2 essential needs,2 expected needs,and 7 attractive needs.The FAST functional analysis method was used to map the needs selected by the Kano model to design elements,and the FAST functional tree was established.The case study of outdoor furniture needs at Nanjing Forestry University demonstrated that user research based on the Kano-FAST model can help designers clarify the importance of different needs for campus outdoor furniture,better address user pain points in need transformation,which can provide ideas for the future campus outdoor furniture design research.