基于生命周期理论的矛盾纠纷调解路径探究

Probe into the Methodology of Mediating Contradictions and Disputes Based on Life Cycle Theory

探索一条矛盾纠纷多元预防调处化解路径,既是公安机关警务实践的要求,更是维护社会稳定、共同构建社会治理新格局的要求。当前派出所日常警务实践中所面临的矛盾纠纷呈现出类型多样、主体诉求多样、表现方式极端、纠纷规模群体化、纠纷状态长期性等特征,纠纷调解中也尚存“四重四轻”的不足。用生命周期理论指导矛盾纠纷调解,在事物演化过程的一致性、不同阶段表现方式与处理对策的相应性、对应不同阶段的“窗口期”、最终解决问题的长远性等四方面具有适用性,矛盾纠纷调解可以在事前、事中、事后分阶段采取信息收集、预防应对、控制损害、调处化解、回访与善后等针对性措施。

The exploration into a diverse methodology of preventing,mediating,and solving contradictions and disputes is a requisite for police agencies not only to perform their duties,but also to maintain social stability and create a new situation of joint social governance.The contradictions and disputes that nowadays police stations confront in routine policing practice have such clear characteristics as diversity in types and in subject demands,extreme expression forms,dispute scale that tends to involve public groups,and disputes that seemingly exist for a long time.Even the dispute mediation has such defects as"Four Focuses and Four Neglects".As the life cycle theory can guide contradiction and dispute mediation,the two has consistency in the evolution process,corresponding ways of expression and handling strategies at different stages,corresponding"window periods"at different stages,and longterm resolution of problems.Such measures can be taken in the process of mediating contradictions and disputes as information collection,prevention and response,damage control,mediation and resolution,follow-up visits,and compensation before,during,and after the event.