定位于服务科学的养老服务逻辑:概念来源、基本主张和政策意义

The Logic of Elderly Care Services Based on Service Science:Conceptual Origins,Basic Propositions and Policy Implications

随着我国人口老龄化不断加深,发展养老服务理论,完善养老服务政策的重要性日益凸显。如何形成一种逻辑导向的政策路线,整合不同学科领域的知识用于推动养老服务发展显得尤为重要。立足服务科学,以“服务透镜”为出发点,将服务主导逻辑、服务逻辑和公共服务逻辑作为概念来源,从逻辑起点、知情框架和空间布局三个环节,提出了养老服务逻辑的19条陈述性基本主张。从价值创造、服务生态系统和服务对象三个方面,指出了养老服务逻辑的政策意义。

With the evolvement of population ageing in China,it becomes increasingly important to develop the theory of elderly care services and improve policies in this field.It is particularly significant to develop a logic-oriented policy line and integrate knowledge from different disciplines to promote the development of elderly care services.Based on service science and taking the"service lens"as the starting point,we regarded the service-dominant logic,the service logic and the public service logic as conceptual sources,and put forward 19 basic declarative propositions from three aspects,namely the logical starting point,the informed framework and the spatial layout.Policy implications of the logic of elderly care services are identified in terms of value creation,service ecosystems and service recipients.