数字融入困难群体数字排斥行为关键影响因素探究

The Key Causes of Digital Exclusion Behavior of the Disadvantaged Groups in Digital Integration

在数字技术的更新迭代中,部分群体受主观心理与能力、客观资源与社会环境等方面的制约,产生数字排斥情感与行为,逐渐脱离数字社会成为数字融入困难群体。以个人信息世界理论为基础,采用元人种志方法,集成数字融入困难群体数字排斥行为的影响因素,再运用决策试验与评价实验室法识别关键影响因素,共集成个体特征、心理感知、信息环境、智识水平等8个维度24项影响因素。研究发现:年龄、心理障碍、社区与机构帮扶、信息基础设施等9个因素的中心度较高,是影响数字融入困难群体数字排斥行为的关键因素。可以通过构建老龄友好社会、关注数字心理障碍、落实社区帮扶、合理配置服务资源、完善基础设施建设、提升设备操作简便性、加强数字教育体系建设、优化资源供给、发挥多元主体协同作用等措施不断推动数字融入困难群体顺利融入数字社会。

In the update iteration of digital technology,some groups are restricted by subjective psychology and ability,objective resources and social environment and then they produce digital exclusion emotions and behaviors,and gradually separate from the digital society into the disadvantaged groups in digital integration.Based on Personal Information World Theory,meta-ethnography method is used to integrate the influencing factors of digital exclusion behavior of the disadvantaged groups in digital integration,and DEMATEL method is used to identify the key influencing factors.In this study,24 influencing factors were integrated in 8 dimensions,including individual characteristics,psychological perception,information environment,and intellectual level.It is found that 9 factors have high centrality,such as age,psychological barriers,community and institutional assistance,and information infrastructure,which are the key influencing factors of digital exclusion of the disadvantaged groups in digital integration.Therefore,the process of enabling the disadvantaged groups to smoothly integrate into the digital society can be continuously optimized through building an aging-friendly society,paying attention to digital psychological disorders,implementing community support,and rationally allocating service resources,improving infrastructure construction and enhancing the ease of operation of equipment,strengthening the construction of digital education systems and optimizing resource supply,and leveraging the synergistic role of diverse stakeholders.