生成式人工智能嵌入养老服务的机遇与风险——基于Chat GPT的分析

Analysis of Opportunities and Risks of Generative AI Embedded in Elderly Care Services Based on Chat GPT

生成式人工智能的发展将带来巨大的社会变革,具有广阔的发展潜力与应用场景。探讨Chat GPT等生成式人工智能嵌入养老服务何以可能、何以可行、何以面对、何以推进的问题。“何以可能”从技术嵌入理论出发,勾勒出Chat GPT为养老服务带来三个新的发展机遇:优化供需运行机制,破解“银发鸿沟”;助力多样化场景应用,提升养老服务质量;完善监督反馈机制,优化养老服务流程。“何以可行”则从政策基础、技术可行性和用户接受程度三个方面对其嵌入养老服务的可行性进行分析。Chat GPT等生成式人工智能在为养老服务带来新机遇和思路的同时也为养老服务带来了政治、技术和伦理上的风险。如何推进Chat GPT等生成式人工智能在养老服务中的可持续发展,防范风险,需要政府、技术专家、企业、家庭等多方利益相关者的共同努力,形成法制、技术、伦理三者的互补。

The development of generative artificial intelligence will bring great social changes and has broad development potential and application scenarios.This paper discusses why generative artificial intelligence such as Chat GPT can be embedded into elderly care services,why it is feasible,why it can be faced and why it can be promoted.Based on the technology embedding theory,“how is it possible”outlines three new development opportunities that Chat GPT brings to elderly care services:optimizing the operation mechanism of supply and demand to crack the“gap between banks and development”;helping diverse scenarios to improve the quality of elderly care services;improving the supervision and feedback mechanism and optimizing the elderly care service process.“Why it is feasible”analyzes the feasibility of its embedding in elderly care services from three aspects:policy foundation,technical feasibility and user acceptance.Generative artificial intelligence such as Chat GPT brings new opportunities and ideas to elderly care services,but also brings political,technical and ethical risks to elderly care services.How to promote the sustainable development of generative artificial intelligence such as Chat GPT in elderly care services and prevent risks requires the joint efforts of multi-stakeholders such as the government,technical experts,enterprises and families to form the complement of legal system,technology and ethics.