场景建构与技术嵌入:政务服务高质量发展实现机制研究——基于A市不动产登记改革的案例分析

Scenario Construction and Technology Embedding: Research on the Realisation Mechanism of High-Quality Development of Government Services——A Case Study of Real Estate Registration Reform in City A

数字政府建设背景下,政务服务提供方式转型既是大势所趋,同时也存在两个难题,即技术与组织嵌合互动难、线下与线上无缝对接难。因而如何解决这两个难题是实现政务服务高质量发展的关键。对A市不动产登记改革案例研究发现,在数字政府建设过程中,场景建构与技术嵌入是政务服务高质量发展的重要实现机制。具体来说,以人民为中心的价值理性、以渐进为策略的现实选择、以科层为保障的组织基础促成了政务服务提供的场景建构,为技术与组织嵌合互动创造了条件;技术嵌入则发挥着增能场景组织变革、赋权场景多元互动的价值,为线上线下优化协同奠定了基础。

Under the background of digital government construction,the transformation of government service delivery is a general trend,but at the same time,there are two difficulties.It is difficult to embed and interact with technology and organisations,and it is difficult to seamlessly connect offline and online.Solving these two problems is the key to realising the high-quality development of government services.The case of real estate registration reform in City A shows that in the process of digital government construction,scene construction,and technology embedding,there are important realisation mechanisms for the high-quality development of government services.The value rationality of people-centredness,the realistic choice of gradual strategy,and the organisational foundation of sectional guarantee have contributed to the construction of scenarios for the provision of government services.This creates conditions for the embedded interaction between technology and organization.The embedding of technology plays a role in the organisational change of the enabling scenarios,empowers the value of multi-dimensional interaction of the scenarios,and lays the foundation for the optimisation of synergy between on-line and off-line.