个人-工作匹配视角下的人机协作身份威胁与工作重塑

The Relationship Between Human-Robot Collaboration Identity Threat and Job Crafting:A Perspective of Person-job Fit

人工智能等技术的快速发展促使企业越来越多地在运营管理中引入机器人完成工作,企业在获得技术收益的同时,也面临着处理人机协作带来的挑战。本研究以个人-工作匹配理论为基础,从员工角度构建了人机协作情境对其认知和行为的影响模型。具体来说,本研究探讨了人机协作模式下员工体验到的身份威胁通过个人-工作匹配影响其工作重塑的作用机制,并且通过引入员工对人机协作情境的情感反刍,揭示了上述效应的边界条件。本研究招募了来自不同行业的176名员工,收集了三期数据,经过分析,大部分模型假设得到支持。结果显示,人机协作身份威胁削弱了员工感知到的个人-工作匹配,进而降低了认知重塑,这一效应在员工保持对人机协作情境低水平的情感反刍时表现显著。本研究从微观视角探索了员工对人机协作场景的反应路径,理论上丰富了人机协作的影响机制研究,实践上帮助企业更好地处理人机协作挑战,进而采取更科学的管理策略。

The rapid development of artificial intelligence has led organizations to increasingly deploy robots for task completion,creating challenges in managing Human-Robot Collaboration(HRC hereafter).Based on the Person-Job Fit Theory,this study develops a model to explore how identity threat caused by HRC influences employees'cognition and behavior.We propose a model that explores the impact of HRC-induced identity threat on job crafting via person-job fit,with affective rumination as a moderating factor.Data were collected in a three-wave survey from 176 employees from various industries to examine the theoretical model.The findings demonstrate that HRC-induced identity threat decreases employees'person-job fit,which ultimately undermines job crafting.Furthermore,we note that affective rumination weakens the indirect effect of identity threat on job crafting via person-job ft.This study enriches the understanding of employee responses to HRC scenarios,providing theoretical insights into HRC's impact and practical guidance for organizations.The results suggest that addressing identity threats and managing affective rumination are critical for enhancing employee adaption in HRC scenario,thus contributing to the development of effective management strategies.