生成式人工智能嵌入政务服务应用前景及风险隐患应对

Application Prospects and Hidden Risk Coping of Embedding Generative Artificial Intelligence in Government Services

近年来,人工智能(AI)对国家治理和政府改革创新产生了深远影响,以技术赋能和数据驱动为核心的政府数字化建设已成为重要议题。本文系统梳理和总结了国内外生成式人工智能(AIGC)嵌入政务服务的研究进展,并为推动相关理论研究和实践发展提供参考。研究发现:AIGC有助于建设主动、智能、透明、有效以及预见型政务服务,然而AIGC嵌入政务服务在体制、技术、监管、法律和伦理等方面仍面临困境,现有研究多从技术层面、政策层面、管理层面和人力资源层面提出相应的建议,未来可以引入多种方法开展研究,以便能更全面地了解公民对“AIGC+政务服务”的需求。同时,还可以拓展研究领域,包括AIGC嵌入政务服务的绩效评估、政策分析、建设路径等方面,以推动AIGC在政务服务中的应用和发展。随着AIGC在政务服务中的深入应用,未来也应纳入更多文献,开展更丰富的综合述评。

In recent years,artificial intelligence(AI)has had a profound impact on national governance,government reform and innovation.The digitalization of government services,driven by technology and data driven approaches,has emerged as a crucial topic of discussion.This article systematically reviews and summarizes the research progress of generative artificial intelligence(AIGC)embedded in government services,both domestically and internationally,providing references for advancing related theoretical research and practical development.The research findings indicate that AIGC contributes to the construction of proactive,intelligent,transparent,efficient,and anticipatory government services.However,the integration of AIGC into government services still faces difficulties in terms of institutional frameworks,technology,regulation,law,and ethics.Existing studies primarily offer corresponding recommendations from technological,policy,management,and human resources perspectives.Future research can employ various methods to comprehensively understand the demands of citizens regarding AIGC powered government services.Additionally,research can be expanded to include areas such as performance evaluation,policy analysis,and development pathways for AIGC embedded in government services,aiming to promote its application and development.As AIGC continues to be applied in government services,future studies should incorporate more literature and conduct comprehensive reviews to further enrich the field.