服务设计视角下养老机构老年助浴产品设计

The Design of Elderly Bathroom Products in Pension Institutions from the Perspective of Service Design

为给老年人提供更加舒适、安全的助浴体验与服务,文章在养老机构的场景下,基于服务设计理念对老年助浴产品进行设计探究。首先,通过文献调研与问卷访谈,得出面向养老机构的老年助浴产品的设计研究现状与发展趋势。其次,利用服务设计的工具,以可视化的方式发现目标人群在助浴服务过程中的痛点与机会点,针对性地对产品进行优化,提高用户满意度。最后,总结归纳得出服务蓝图,优化服务流程交互,设计出符合人机工程学、注重安全性,遵循无障碍设计原则的老年助浴产品。服务设计理念与无障碍助浴设施的创新融合,为老年助浴产品设计提供了新的思路与方向,为老年卫浴行业的发展带来了更多可能性。

In order to provide more comfortable and safe bath assistance experience and services for the elderly,this paper explores the design of bath assistance products for the elderly based on the service design concept in the scenario of pension institutions.First of all,through literature research and questionnaire interviews,the research status and development trend of the design of elderly bath products for elderly care institutions are obtained.Secondly,by using the service design tool,we can visually find the pain points and opportunities of the target population in the process of bath assistance service,and optimize the product to improve user satisfaction.Finally,summarize the service blueprint,optimize the service process interaction,and design the elderly bath products that conform to ergonomics,pay attention to safety,and follow the barrier free design principle.The innovative integration of service design concept and barrier free bath facilities provides new ideas and directions for the design of bath products for the elderly,and brings more possibilities for the development of the elderly bathroom industry.