城市数字生态变革提升政务服务效能的制度组态研究——基于我国32个重点城市面板数据的动态QCA分析

Research on the institutional configuration of urban digital ecological reform for the enhancement of government service efficiency:Dynamic QCA analysis based on panel data of 32 key cities

针对城市数字变革对政务服务效能的提升作用,结合数字生态系统与动态能力理论,采用动态定性比较分析方法(QCA)分析2018—2021年我国32个城市的数据,结果显示,政务服务效能提升依赖于技术、制度、组织与外部环境的综合互动,高绩效政务服务依赖于地区特定的策略选择,东部地区应强化技术创新和政策试验,中西部地区则需加强制度建设和资源整合。强调理念驱动制度与技术的双轮运转对于政务服务现代化的重要性,并提出了深化全过程人民民主和激活西部地区数智潜力的政策建议,为城市数字变革及政务服务优化提供了理论支持和实践参考。

The study delves into the impact of urban digital transformation on enhancing government service effectiveness.It integrates digital ecosystems and dynamic capabilities theories to analyze data from 32 cities between 2018 and 2021.Utilizing dynamic qualitative comparative analysis(QCA),the findings reveal that the improvement of government service effectiveness is intricately linked to the synergistic interactions between technology,institutions,organizations,and the external environment.The research identifies that effective government services depend on strategies tailored to regional specifics.In the eastern regions,an emphasis on advancing technological innovation and policy experimentation is crucial,while in the central and western regions,a focus on strengthening institutional development and resource integration is recommended.Additionally,the study underscores the importance of a dual-driven approach,combining institutions and technology,for the modernization of government services.It also proposes strategies to enhance participatory democracy and activate digital intelligence potential in the western regions,providing valuable theoretical and practical insights for the digital transformation of cities and the optimization of government services.