采供血质量控制措施及应用效果

Quality control measures and application effects of blood collection and supply

目的分析采供血质量控制措施及应用效果,以提高献血者满意度。方法回顾性选取青岛市中心血站2020年1—12月实施采供血质量控制措施前接收的献血者40例作为对照组,同时选取2021年1—12月实施采供血质量控制措施后接收的献血者40例作为观察组。比较两组满意度、不良事件发生率、抽血操作时间、护理投诉率及再次献血意愿率。结果观察组献血者满意度评分为(85.45±5.69)分,高于对照组(79.41±4.25)分;观察组献血者不良事件发生率为5.00%,低于对照组的20.00%;观察组献血者抽血操作时间为(2.46±1.24)min,短于对照组的(5.38±1.47)min,差异均有统计学意义(P<0.05)。观察组献血者护理投诉率为0.00%,低于对照组的12.50%,差异均有统计学意义(χ^(2)=5.333,P<0.05)。观察组献血者再次献血意愿率为95.00%,高于对照组的77.50%,差异有统计学意义(χ^(2)=5.165,P<0.05)。结论实施采供血质量控制措施可以规范采供血工作,提升献血者满意度,减少不良事件及护理投诉,提高献血者再次献血意愿,值得推广应用。

Objective To analyze the quality control measures and application effects of blood collection and supply,in order to improve the staisfaction degree of blood donors.Methods A retrospective study was conducted to select 40 blood donors who received before the implementation of blood collection and supply control measures in Qingdao Central Blood Station Center from January 2020 to December 2020 as the control group,and 40 blood donors who received after the implementation of blood collection and supply quality control measures from January 2021 to December 2021 as the observation group.The statistaction degree,incidence of adverse event,blood drawing operation time,nursing complaint rate and willingness rate to donate blood again of two groups were compared.Results The satisfaction degree score of blood donors in the observation group was(85.45±5.69)points,which was higher than that in the control group with(79.41±4.25)points;the incidence of adverse event of blood donors in the observation group was5.00%,which was lower than 20.00%in the control group;the blood drawing operation time of blood donors in the observation group was(2.46±1.24)minutes,which was shorter than that of the control group with(5.38±1.47)minutes,and the differences were statistically significant(P<0.05).The nursing complaint rate of blood donors in the observation group was 0.00%,which was lower than 12.50%in the control group,and the difference was statistically significant(χ^(2)=5.333,P<0.05).The willingness rate to donate blood again of blood donors in the observation group was 95.00%,which was higher than 77.50%in the control group,and the difference was statistically significant(χ^(2)=5.165,P<0.05).Conclusion Implementing quality control measures for blood collection and supply could standardize the blood collection and supply work,improve donor satisfaction degree,reduce adverse events and nursing complaints and increase donors'willingness to donate blood again,which was worth promoting and applying.