医院门诊采血服务运营资源评价预警模型的构建与应用研究

Development and application of an early warning model for assessing the operational resources of blood collection services in outpatient setting

目的以某医院门诊采血柜台服务运营资源评价预警模型构建与应用为例,探讨运营资源评价及预警体系构建的意义。方法评价采血柜台资源动用状况及服务能力瓶颈,选取关键运营资源,采用相对资源承载力法结合线性优化方法,建立运营资源评价模型及配置标准,通过预警机制实现资源配置快速响应。结果与运营资源评价预警体系应用前相比,医院采血柜台平均等候时间明显缩短,资源配置响应速度明显提升。结论运营资源监控及预警机制的建立可有效预判资源需求并及时响应。

Objective To explore the value of early warning model for assessing the operational resources of blood collection services in outpatient setting.Methods The resource utilization and capacity constraints of the blood collection counter in a hospital were assessed.Based on a combination of the relative resource carrying capacity method and the linear optimization method,the key operational resources were selected to establish an evaluation model and configuration standard for operational resources.An early warning model was established to enable rapid resource re-allocation.Results After the implementation of the new model,the average waiting time at the blood collection counter was significantly shortened,and the resource allocation efficiency was markedly raised.Conclusion The establishment of operational resource monitoring and early warning mechanism can effectively predict resource demand and respond in a timely manner.