全面质量控制在疾控中心理化实验室中的应用

Application of Total Quality Control in Physical and Chemical Laboratories of Centers for Disease Control and Prevention

目的分析全面质量控制在疾控中心理化实验室中的实施效果。方法选取2021年10月—2023年11月济南市章丘区疾病预防控制中心理化实验室及业务相关科室的24名工作人员为研究对象,其中2021年10月—2022年10月实施传统质量管理(对照组),2022年11月—2023年11月实施全面质量控制管理(研究组),两组工作人员为同一批。比较两组实验室管理质量(工作流程、工作效率、协同配合、工作积极性)评分与不良事件(仪器损坏、试剂浪费、数据错误)发生次数。结果研究组实验室管理质量评分高于对照组,差异有统计学意义(P均<0.05)。对照组实施管理模式后,发生不良事件5例,包括试剂浪费2例,仪器损坏1例,数据错误2例。研究组实施管理模式后,发生不良事件2例,包括仪器损坏1例,数据错误1例。结论全面质量控制在疾控中心理化实验室中应用,可有效弥补实验室基础管理中的不足,降低不良事件发生比例,实现人力资源工作的精准调配,对于促进检验工作的顺利开展、提高检验工作效率和质量具有积极意义。

Objective To analyze the implementation effect of total quality control in the physical and chemical laboratory of the Centers for Disease Control and Prevention.Methods From October 2021 to November 2023,24 staff members from the physical and chemical laboratories and business-related departments of Jinan Zhangqiu District Disease Prevention Control Center were selected as the research objects.The traditional quality management was implemented from October 2021 to October 2022(control group),and the total quality control management was implemented from November 2022 to November 2023(study group).The two groups of staff were the same group.The scores of laboratory management quality(workflow,work efficiency,coordination,work enthusiasm)and the number of adverse events(instrument damage,reagent waste,data error)were compared between the two groups.Results The quality of laboratory management scores in the study group were higher than those in the control group,and the differences were statistically significant(all P<0.05).After the implementation of the management model in the control group,5 cases of adverse events occurred,including 2 cases of reagent waste,1 case of instrument damage,and 2 cases of data error.After the implementation of the management mode in the study group,2 cases of adverse events occurred,including 1 case of instrument damage and 1 case of data error.Conclusion The application of total quality control in the physical and chemical laboratory of centers for disease control and prevention can effectively make up for the deficiencies in the basic management of the laboratory,reduce the proportion of adverse events,and realize the precise allocation of human resources.It is of positive significance to promote the smooth development of inspection work and improve the efficiency and quality of inspection work.