数字化视角下资源编排对中小企业组织韧性的影响

The Effect of Resource Orchestration on SMEs Organizational Resilience from the Perspective of Digitalization

资源编排理论为探索数字化背景下中小企业组织韧性培育提供了新思路。聚焦资源编排对中小企业组织韧性的影响,揭示两者间的作用机理与边界条件,以334家中小企业为样本的实证研究结果表明:资源构建、资源协调对中小企业组织韧性具有正向影响;数字运营能力、数字协同能力中介资源编排与组织韧性的关系,而数字感知能力在二者间的中介作用未得到证实;变革型领导正向调节数字运营能力、数字协同能力对组织韧性的影响。结论可打开数字化视角下组织韧性培育过程的“黑箱”,为数字经济背景下中小企业实施资源编排行为以强化组织韧性提供实践启示。

In recent years,small and medium-sized enterprises(SMEs)have encountered frequent operational emergencies,such as urgent cash flow and blocked supply chains.How to promote enterprises to improve organizational resilience to cope with challenges has become an important topic in management practice.In the present digital era,digital knowledge and information resources have become key production factors.Relying on digital resources to improve and reshape systems and processes has become an important means for enterprises to build organizational resilience and enhance competitive advantages.However,most of the existing studies have paid too much attention to the endpoint effect of resources and neglected to explore resource management actions from the perspective of process,that is,the mechanism of resource orchestration on the formation of organizational resilience.In fact,the effective management of digital resources plays a more important role in fostering organizational resilience.Thus,it is an urgent issue to clarify the specific process of how resource orchestration affects the formation of organizational resilience.In view of the above research status and practical background,this paper constructs a theoretical framework among resource orchestration,digitalization ability,transformational leadership and organizational resilience.Then it takes the resource orchestration theory as the research perspective to discuss the relationship between resource orchestration and organizational resilience of SMEs,and explores the mechanism mediating the role of digitalization ability and the moderating role of transformational leadership.By collecting the data from 334 SMEs samples,the hypothesis is empirically tested by structural equation modeling(SEM),bootstrapping,and the Johnson-Neyman(J-N)method.The results show that(1)resource construction and resource coordination in crisis situations have a positive impact on organizational resilience in SMEs;(2)digital operational capabilities and digital collaboration capabilities mediate the relationship between resource orchestration and organizational resilience,while the mediating role of digital perception capabilities is not confirmed;(3)transformational leadership positively moderates the relationship among digital operational capabilities,digital collaboration capabilities and organizational resilience.Theoretical contributions are as follows.First,following the resource orchestration theory,this study provides a new perspective on how digitalization affects the formation of organizational resilience and expands the theoretical research boundaries of existing research on resource orchestration and organizational resilience.Second,the research framework of“resource orchestration-digitalization ability-organizational resilience”is built from the perspective of digitalization,which further clarifies the intrinsic relationship between resource orchestration and organizational resilience.The study remedies the limitation that the relationship between resource orchestration and organizational resilience has not been effectively explored.Third,this study considers transformational leadership as an external intervention that influences resource orchestration to have an effect on organizational resilience through digital capabilities,which extends the research content of transformational leadership in the digital era,complements and improves the boundary conditions for the formation of organizational resilience.The managerial insights into how SMEs can develop organizational resilience in the digital economy are presented.First,SMEs should focus on taking resource orchestration actions to achieve effective access to and management of required digital resources.Due to limited resources such as capital,technology and human resources,SMEs should fully consider the professional advantages of third-party service organizations in the process of digitization.Second,it should enhance the digital perception,operational and collaboration capabilities that drive the formation of organizational resilience.Resource orchestration action for enterprises to adapt to the required digital resources is a prerequisite for leveraging the transformation and development of enterprises,while digital capabilities determine the extent to which enterprises can benefit from their digital technologies and infrastructure,so as to better empower the building of organizational resilience.Finally,transformational leadership should play an important role in facilitating value co-creation among organizational members.In the digital economy,managers need to develop a strategic plan for transformation and continuously promote its implementation,playing the role of“helmsman”to help companies stand firm in the rapidly changing digital economy.