老年用户突发公共卫生事件信息公开满意度影响机理实证研究

Empirical Study on the Influence Mechanism of Elderly Users'Satisfaction with Public Health Emergency Information Disclosure

[目的/意义]聚焦突发公共卫生事件中影响老年用户信息公开满意度的主要因素,通过探究因素间的影响与作用关系,揭示老年用户满意度的影响机理,以期为突发公共卫生事件中各级政府优化信息公开工作形式、改善信息公开服务等提供参考,更好满足老年用户的信息需求与期望。[方法/过程]文章以老年群体为具体研究对象,运用结构方程对所获得的调查数据开展系统分析,建构形成老年用户突发公共卫生事件信息公开满意度影响因素模型。[结果/结论]以信任程度、主观能力、需求期望和社会支持为自变量,以感知易获取性、感知质量和感知价值为中间变量的影响因素模型,揭示了突发公共卫生事件老年用户信息公开满意度是由多种因素复杂作用的链式反应过程结果,反映出此间老年群体的信息心理与行为特质。

[Purpose/significance]Focusing on the main factors that affect the satisfaction of elderly users with information disclosure in public health emergencies,this research explores the impact and relationship between them to reveal the mechanism of elderly user satisfaction,in order to provide reference for governments at all levels to optimize the form of information disclosure work and improve information disclosure services in public health emergencies,in order to better meet the information needs and expectations of elderly users.[Method/process]The elderly population is the specific research subjects in the article,conducting a systematic analysis of the survey data obtained using structural equations.Based on hypothesis verification,a model of factors affecting the satisfaction of elderly users with public health emergencies information disclosure is constructed.[Result/conclusion]The model,with trust level,subjective ability,demand expectations,and social support as independent variables and perceived accessibility,perceived quality,and perceived value as intermediate variables,reveals that the satisfaction of elderly users with information disclosure in public health emergencies is a chain reaction process result of multiple complex factors,revealing the information psychology and behavioral characteristics of the elderly population in this area.