医患沟通技能教育在儿科实习带教中的应用效果

Application Effect of Doctor-Patient Communication Skill Education in Pediatric Internship Teaching

目的 分析医患沟通技能教育在儿科实习带教中的应用效果。方法 选取2021年1-12月滨州医学院附属医院的60名儿科实习生作为研究对象,依据随机数字表法分为对照组与观察组,各30名。对照组采用常规带教,观察组采用医患沟通技能教育。比较2组的带教总满意度、应变能力、综合能力、医患纠纷事件总发生率。结果 观察组的带教总满意度为100%,高于对照组的80.00%,差异有统计学意义(P <0.05);观察组实习生应变能力中的岗位职责[(94.67±2.12)分]、共情能力[(81.59±2.82)分]、心理辅导能力[(92.12±3.07)分]、应急能力[(90.10±2.82)分]评分均高于对照组[(84.53±2.38)分、(61.62±4.31)分、(76.27±2.84)分、(72.84±3.63)分],差异有统计学意义(P <0.001);观察组实习生综合能力中的理论知识[(93.58±3.12)分]、病情汇报[(92.52±2.84)分]、操作技能[(95.31±2.83)分]、查房护理[(95.52±2.12)分]评分均高于对照组[(85.37±2.89)分、(80.17±2.76)分、(83.57±1.69)分、(81.39±2.70)分],差异有统计学意义(P <0.001);观察组的医患纠纷事件总发生率为6.67%,低于对照组的33.33%,差异有统计学意义(P <0.05)。结论 在儿科带教中实施医患沟通技能教育能够提升实习生的教学满意度、应变能力以及综合能力。

Objective To analyze the application effect of doctor-patient communication skills education in paediatric internship teaching.Methods A total of 60 pediatric internship from January to December 2021 from Binzhou Medical University Hospital were selected as research subject,and they were randomly divided into the control group and the observation group based on the random number table method,with 30 internship in each group.The control group used conventional teaching,and the observation group used doctor-patient communication skills education.The total satisfaction of teaching,adaptability ability,comprehensive ability,and the total incidence of doctor-patient disputes were compared between the two groups.Results The total satisfaction of teaching in the observation group was 100%,which was higher than 80.00%in the control group,and the difference was statistically significant(P<0.05).The scores of adaptability ability such as job responsibilities[(94.67±2.12)points],empathy abilities[(81.59±2.82)points],psychological counseling abilities[(92.12±3.07)points],and emergency response abilities[(90.10±2.82)points]of interns in the observation group were higher than those in the control group[(84.53±2.38)points,(61.62±4.31)points,(76.27±2.84)points,(72.84±3.63)points],and the differences were statistically significant(P<0.001).The scores of comprehensive ability such as theoretical knowledge[(93.58±3.12)points],disease reporting[(92.52±2.84)points],operation skills[(95.31±2.83)points]and ward round nursing[(95.52±2.12)points]in the observation group were higher than those in the control group[(85.37±2.89)points,(80.17±2.76)points,(83.57±1.69)points,(81.39±2.70)points],and the differences were statistically significant(P<0.001).The total incidence of doctor-patient disputes in the observation group was 6.67%,which was lower than 33.33%in the control group,and the difference was statistically significant(P<0.05).Conclusion The implementation of doctor-patient communication skills education in pediatric internship teaching can improve the teaching satisfaction,adaptability and comprehensive ability of interns.