基于流程再造的城市轨道交通运营管理模式重构研究

Research on the reconstruction of urban rail transit operation and management model based on process reengineering

数字化转型是推进城市轨道交通高质量发展的必由之路。为此,城市轨道交通企业需要利用现代信息技术改变其运营管理模式,实施数字化业务流程,通过模式变革提升企业效益。文章首先在概述流程再造概念及其实施步骤的基础上,提出一套可适应企业数字化转型需求的运营管理模式重构方法,即需求驱动→数字赋能→流程再造→模式重构;然后,基于该方法,探究城市轨道交通在运营管控、设备运维、乘客服务方面的运营管理新模式,并从顶层设计、支撑保障、数据共享3方面阐述企业运营管理模式重构的实施路径;最后,以深圳市某城市轨道交通线路为例,通过分析对比其模式重构前后的经济效益,验证该方法的有效性,希望能够为促进我国城市轨道交通的数字化转型和高质量发展提供参考和借鉴。

Digital transformation is a necessary way to promote the high-quality development of urban rail transit.Therefore,urban rail transit enterprises need to utilize modern information technology to change their operation and management mode,implement digital business processes,and improve enterprise efficiency through mode transformation.This article outlines the concept of process reengineering and its implementation steps in the first place,and then proposes a set of operational management model reconstruction ideas that adapt to the needs of enterprise digital transformation,namely demand driven→digital empowerment→process reengineering→model reconstruction,and then,based on such approach,a new operational management model for urban rail transit in terms of operation control,equipment operation and maintenance and passenger service is proposed,and the implementation path of enterprise operational management model reconstruction is elaborated from three aspects,namely top-level design,support and guarantee,and data sharing.Finally,taking a certain urban rail transit line in Shenzhen as an example,the effectiveness of this approach is verified by analyzing and comparing the economic benefits before and after the mode reconstruction.We hope our research could provide reference and inspiration for the digital transformation and high-quality development of urban rail transit in China.