专业社会工作赋能信访问题治理的理论基础与实践路径

Theoretical Foundations and Practical Approaches of Professional Social Work Empowering the Governance of Petition Issues

引入社会力量参与信访问题治理是做好新时代信访工作的关键举措。专业社会工作凭借其理论基础和实务方法,成为赋能信访矛盾善治的重要结构性主体。本文从价值、理论、方法三个维度研讨专业社会工作赋能信访工作何以可能的理论问题,阐释专业社会工作在开展信访问题源头治理、以专业识别与干预技术赋能、推进信访矛盾全过程治理等方面的特殊治理效能。在此基础上,描摹和展望了专业社会工作赋能信访问题治理的实践路径,包括嵌入基层治理组织体系、入驻乡镇(街道)社会工作站、承接政府发包项目等。实现专业社会工作赋能信访问题治理效能的跃升,还必须注重信访社会工作的职业化与专业化发展,促进行政性社会工作与专业性社会工作的嵌合,加强党建引领并明确信访社工的角色定位,真正将专业社会工作塑造为新时代信访工作转换升级的重要依凭。

The involvement of social forces in the governance of petition issues constitutes a pivotal measure in enhancing petition management in the new era.Leveraging its distinct scientific theoretical foundations and practical methodologies,professional social work emerges as a crucial structural entity in empowering effective conflict resolution in petition management.This paper discusses the theoretical feasibility of professional social workers empowering petition-related work from three dimensions:values,theory,and methods.It attempts to elucidate the unique governance efficacy of professional social workers in various aspects,including the source management of petition issues,empowerment through professional identification and intervention techniques,and advancing the entire process of conflict governance in petitions.Building on this,the paper sketches and forecasts the practical pathways for professional social workers to empower petition issue governance,which includes integration into the grassroots governance organizational system,establishment in township(street)social work stations,and undertaking government-contracted projects.Indeed,to achieve a significant enhancement in the governance efficacy of professional social workers in petition issues,attention must also be paid to the professionalization of petition social workers,fostering the integration of administrative and professional social work,strengthening party-building leadership,and clarifying the role of petition social workers.This approach will truly shape professional social work as a vital support for transforming and upgrading petition work in the new era.