摘要
该文探讨了如何运用大语言模型有效挖掘外呼数据和万号数据,针对两类语音转文本数据设计并实施定制化的NLP解决方案,提升业务洞察力,优化客户服务流程,并驱动潜在商机的精准识别与转化。
This article explores how to effectively mine outbound call data and Wanhao data using big language models,design and implement customized NLP solutions for two types of speech to text data,enhance business insights,optimize customer service processes,and drive accurate identification and conversion of potential business opportunities.
作者
洪沛
戴胜林
仇国庆
刘恒智
马亮
HONG Pei;DAI Shengin;QIU Guoqing;LIU Hengzhi;MA Liang(China Telecom Anhui Branch,Hefei 230001,China)
出处
《数字通信世界》
2024年第9期43-44,47,共3页
Digital Communication World
关键词
大语言模型
NLP
文本摘要
商机挖掘
big language model
NLP
text summary
business opportunity exploration